Shipping policy

NIKYN KAHU

Safe & Reliable Delivery for Your Glassware

At NIKYN KAHU, we understand that every glass cup is more than just a product — it is a part of your daily moments. Because glassware requires extra care during transportation, we carefully manage every step of the shipping process to ensure your items arrive safely, beautifully, and ready to be enjoyed.

1. Order Processing & Dispatch

All orders are carefully reviewed, prepared, and packaged before shipment.

We typically process and dispatch orders within 1–3 business days after payment confirmation. Each glass cup is inspected before leaving our facility to ensure it meets our quality standards.

Once your order has been shipped, you will receive a confirmation email with tracking details whenever available.

2. International Shipping & Delivery Time

We offer international shipping services to bring NIKYN KAHU glassware to customers worldwide.

Our standard international delivery usually arrives within 6–13 business days, depending on the destination country, local delivery conditions, and customs processing time.

For customers who need faster delivery, expedited shipping options may be available during checkout.

Please note that delivery times are estimates and may vary due to factors outside of our control, including weather conditions, customs inspections, holidays, or carrier delays.

3. Shipping Cost Calculation & Transparency

Shipping fees are calculated automatically based on the weight of your order, package size, and delivery destination.

The final shipping cost will be clearly displayed during checkout before payment. We believe in transparent pricing and ensure that there are no unexpected shipping charges.

4. Customs Duties & Import Taxes

For international orders, customs duties, import taxes, or related fees may be applied by your local customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

We recommend checking your local import regulations before placing an order to ensure a smooth delivery experience.

5. Glassware Packaging & Shipping Protection

Because glass cups are delicate items, we pay special attention to packaging protection.

Each order is carefully packed using high-strength protective materials, including shock-resistant packaging methods designed to reduce the risk of damage during transportation.

For larger or higher-value orders, optional shipping protection may be available at checkout, providing additional peace of mind for your purchase.

6. Delivery Inspection & After-Sales Support

When your package arrives, we kindly recommend checking the condition of the outer packaging before accepting delivery.

If you notice signs of serious damage, such as a crushed package, visible breakage, or severe deformation, please take clear photos and contact the shipping carrier if necessary.

If any product damage or quality issue is discovered after receiving your order, please contact our customer support team within 48 hours with relevant photos or details. Our team will carefully review the situation and provide an appropriate solution, including replacement or other support when applicable.

7. Customer Support

Your satisfaction is important to us. If you have any questions regarding shipping, delivery status, customs procedures, or your glassware order, our customer support team is always ready to assist you.

Thank you for choosing NIKYN KAHU and allowing us to bring beautiful glassware into your everyday life.